Contact Us

Due to high volume of orders and interactions, it may take longer for us to respond. We are working diligently during this critical time and we appreciate your patience.

We're happy to help!

Questions, concerns...? We want to help. Send us a message below

FAQs

Have a quick question?
Check our FAQs for a quick answer

Email us

info@better-us.co

Frequently asked questions

How long does shipping usually take?

We offer 3 options for you to pick from:

- Standard Free Shipping 3-5 Business Days

- Expedited Shipping 2-3 Business Days

- Priority Shipping 1-2 Business Days

Where are you based?

We’re a U.S.-based company, and all of our products are shipped directly from the United States. Our team is dedicated to delivering products with care, and we partner with reliable shipping carriers to ensure your order reaches you as quickly as possible, wherever you are!

Where is my order?

We know how exciting it is to receive your order, and we’re here to help track it down for you! While most of our orders arrive within the estimated delivery timeframe, there can sometimes be delays due to factors outside our control, like high shipping demand or weather disruptions.

To check your order status, please use the tracking link provided in your shipping confirmation email. Thank you for your patience and understanding—we’re working hard to get your order to you as soon as possible!

How long does it take to complete an order?

Orders usually take 1-3 days to process.

Where is tracking information?

After your order has been shipped, you'll receive a shipping confirmation email with a tracking link to keep you updated on its status. If you don’t see the email, be sure to check your spam folder!

What should I do if there is a problem with my order?

Contact us using the form above and we will help you!

Do you offer discount codes?

Join our newsletter to get the latest news and offers, including discount codes!
We also offer discounted bundle deal when you're after different albums.